We utilize cookies and third-party software services on our website in order to analyze usage which gives us valuable insight pertaining to the content of our website—what we should remove and what we should keep; what is engaging; what helps our site visitors; and, how Smart Shield Systems can improve performance. Certain pages may ask for personal information which identifies you to our company. This information is entirely “opt in” only. You are not required to offer this information. The information you do choose to submit to us is guarded and protected with our banking-level encryption algorithms to ensure its protection. Your information is not sold or given to unrelated third parties which are not related to the security industry or the support thereof.
OVERVIEW | THE INFORMATION COLLECTED BY SMART SHIELD SYSTEMS
Smart Shield Systems collects a variety of information from you. Information is collected when you complete one of our forms, when you subscribe to our newsletters, when you participate in our surveys, when you register on our website, or when you engage in any other voluntary communication between yourself and Smart Shield Systems, etc.
There will be occasions on which you will provide information on our website including but not limited to your name, telephone number, email address, mailing address, credit card information, IP address, content you post and submit in your resume or CV, etc. By way of example, this information might be provided when you are ordering materials or when you are registering on our website. Disclosing this information is not required to visit our website. You may visit our website, speak on the phone, and meet with our representatives, anonymously. All information we may collect is given on a voluntary basis by you. There are two types of information collected on this site: anonymous information and personally identifiable information (“PII”). Other information may be collected over the phone, in meetings, or by other methods.
Anonymous Information. We collect certain anonymous data regarding the usage of the website. This information does not personally identify you. We gather it to improve the performance of the Site. The anonymous data we collect may include information such as the type of browser you are using, IP address, the pages you view, and the length of your visit to the Site. This information may be attached to internal profiles. Should you offer your personally identifiable information voluntarily, we may attach your anonymous information to your profile.
Personally Identifiable Information. We may ask you to provide personally identifiable information, which may include your name, address, telephone number, fax number, company name, and e-mail address. We may also ask you for relevant details about the product or service that interests you, that you currently have installed, that you may want to have installed at a future date, and other information Smart Shield Systems deems applicable to the proper care and handling of your account. These details may include whether the location is a business or residence, whether the site is pre-wired for security, and the square footage. This information can be gathered when you send us an e-mail or when you complete the specific web page request form. We also may collect personally identifiable information from you when you provide it to us during telephone calls, face to face meetings, or during the initiation of agreements with paperwork. In all such cases you choose whether to provide us with the personally identifiable information, but certain portions of the Site may not be available to you or we may not be able to respond to your inquiry effectively if you do not provide the PII requested.
My Account. In order to access some of the services on our Site, you are asked to provide additional personal information regarding your customer account with Smart Shield Systems. This additional information may include existing account numbers, payment or credit card details, service preferences and so forth. We will use this information only to support your customer relationship with Smart Shield Systems. This includes responding to your requests, customizing your experience on the Site, communicating with you about your account, and providing your choices about how to view and manage the products and services that you receive from Smart Shield Systems.
WHAT IF ANYTHING IS YOUR INFORMATION USED FOR?
There are certain purposes for which we may use the information we collect from you:
First, we may use the information in a manner that will allow us to improve your experience using our website as well as our products and services. The information you provide will assist our company in being more responsive to your needs.
Second, we will use your information in an attempt to enhance the quality of our website and the service we render to you. It is our goal to regularly maintain and develop our website based in part on the information that is provided by you and our other loyal customers.
Third, we will use this information to enhance the quality of our customer service. Your information assists our organization with providing better and more comprehensive responses to our customer service requests.
Fourth, we will use this information to assist in the processing of transactions.
WHAT YOUR INFORMATION WILL NOT BE USED FOR
There are certain things your personal information will absolutely not be used for. Your personal information absolutely will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
Your personal information may be used for the purpose of contest administration, promotions, surveys or other site features.
Your personal information may be used for the purpose of sending periodic emails. The email address you provide for order processing will be used exclusively for the purpose of sending you information and updates pertaining to your Account. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the conclusion of each email.
HOW DO WE PROTECT YOUR INFORMATION?
As an organization, we have implemented numerous security measures to safeguard your personal information against accidental or unlawful loss, alteration, unlawful disclosure, access or other forms of unlawful processing at all times, including when you enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible exclusively by those individuals who have been entrusted with special access rights to such systems who are required to maintain the confidentiality of the information.
Once a transaction is completed, your private information (credit cards, social security numbers, financials, etc.) will not be maintained for more than 60 days.
You are responsible for the privacy and confidentiality of your username and password. Should unauthorized use of either username or password occur, you are obliged to contact Smart Shield Systems immediately.
The transmission of data over the internet, by its very nature, requires the use of systems and services under the immediate control of third parties. As a result, Smart Shield Systems actively works to prevent any violation of the security protocols it has in place, but cannot ensure the complete security of such systems.
Use of Web Beacons. Web beacons are tiny graphics embedded on a website that allow the website to transfer or collect information through a graphic image request. These web beacons allow us or third parties retained by us to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. We may use web beacons to collect information about your web browsing activities to help us determine if a particular webpage on the Site has been visited, and, if so, how many times. This information permits us or third-party software we utilize to measure the overall effectiveness of our online content, and to customize the services offered to our site’s users.
We use log files to store the data that is collected through web beacons. Smart Shield Systems also uses third-party web beacons to help manage our internal advertising. These web beacons are provided by our ad management partners, namely, Google Analytics. These files enable Google Analytics to recognize a unique cookie on your web browser, which in turn enables us to learn which advertisements bring users to our web site. For more information about Google Analytics, including information about how to opt out of these technologies, go to www.google-analytics.com.
HOW DO WE TREAT “DO NOT TRACK” SIGNALS?
Certain web browsers contain a privacy feature that you can enable that will inform web sites you visit that you do not want to be tracked for purposes like behavioral advertising. It is important to note that this “Do Not Track” (or “DNT”) feature does not prevent or prohibit web sites from tracking you. Instead, the “Do Not Track” technology only requests that a web application disable its tracking or cross-site user tracking of your web browsing activities. Smart Shield Systems itself does not track users for purposes that would be relevant to a DNT opt-out signal or request.
However, Smart Shield Systems does use third-party ad management and analytics companies such as Google Analytics and HubSpot. Smart Shield Systems does not and cannot control the tracking and privacy practices of such third parties. For information about their privacy practices and handling of DNT signals, please visit their web sites at www.google.com/analytics/ and www.hubspot.com
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We provide you with our assurance that we will not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, please be advised that this does not include those trusted third parties who assist our organization with the operation of our website, conducting our business, or providing service to you, provided that these trusted third parties agree to keep this information confidential. We may also release your information when we believe in good faith that the release of this information is necessary and appropriate to comply with the law, to enforce our website policies, or to protect our own rights or the rights of others, or the property or safety of ourselves or others. Additionally, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
As we develop and expand our business, we may transfer any information we have about you in connection with a possible merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Smart Shield Systems or as part of a corporate reorganization or stock sale or other change in corporate control.
As noted above, we have relationships with third-party services and software to perform tracking and other similar functions for the Site and our advertisements, and to assist us in providing you with customer services. These third parties may collect information about those who use our Site. Smart Shield Systems reserves the right to include and offer, at our exclusive discretion, third-party products or services on our website. Please be advised that these third-party sites have their own separate and independent privacy policies. As such, we have no responsibility or liability for the content and activities of these third parties or their sites. However, we do seek to protect the integrity of our website and welcome any feedback about these third-party websites.
CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE
Smart Shield Systems seeks to be in compliance with the pertinent privacy laws and regulations including but not limited to the California Online Privacy Protection Act. In compliance with these laws and regulations, we will not distribute your personal information to outside parties without your consent.
Consistent with the California Online Privacy Protection Act, all users of our website may make any changes to their personal information at any time by logging into their control panel and going to the ‘Edit Profile’ page.
CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE
We understand, and respect the importance of protecting children’s privacy. Smart Shield Systems is strictly committed to adhering to and remaining in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). Smart Shield Systems site, covered by this policy, is not designed for or intentionally targeted at children 13 years of age or younger. As an organization, we do not intentionally collect or maintain any information from anyone under the age of thirteen as required under COPPA, and, in fact, we do not intentionally collect or maintain information from anyone under the age of eighteen. Our website, products and services are all directed to individuals who are a minimum of eighteen years of age or older.
8775 Aero Drive, Ste. 33
San Diego, CA 92123
For further information about the Terms and Conditions regarding the use, disclaimers, and limitations of liability governing the use of our website, please find further information at www.smartshieldsystems.com/terms-and -conditions