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Customer Surveyfotex2021-08-27T16:22:19+00:00
Customer Survey
We appreciate your praise and value your opinion.
Security, alarm systems and automation company. We help you remotely control your thermostat, locks, lights, video surveillance and security system!
Google Rating
4.9
Based on 107 reviews
Smart Shield Systems
4.9
Superior Case Coding
21:22 03 Jun 25
I personally called Dynamark, repeatedly, for assistance to bring the system operational, asking for on-site technical assistance / repairs to bring the system on line. The sales and installation organization they are associated with, Smart Shield Systems (the organization that sold and installed the physical system), would not send a technician after repeated requests and only attempted to resolve the issue (system not functioning) with me over the phone as I troubleshot their system, in two separate attempts. These attempts were unsuccessful. I explained to their technicians more than once that it appeared that there was a physical failure of the device installed on our door, it would not accept the protocols I keyed as they instructed. They doubted this & maintained that it was more likely that the batteries were dead, or my key path was incorrectly typed. After months of attempting to get a technician on site, one finally arrived and confirmed what I had deduced, which was that the device had failed as I had stated and needed to be replaced. We paid to have the device replaced, all we wanted was a working system and monitoring. A few days later, a CO2 sensor in the system failed & unfortunately it is literally impossible to disarm the piercing, shrieking alarm generated for this situation from the controller. My repeated calls for assistance were unanswered. There are no on line instructions for a remedy for this equipment failure, it cannot be managed with keystrokes. With this failure of the hardware I was forced to find the sensor & remove it from the system, and remove the controller from the system, thus completely disabling a system we had just paid a significant amount of money to have repaired, after months of delays. This was truly the last straw, I will not consider looking to either Dynamark or Smart Shield Systems for any services regarding the physical system or the monitoring thereof after over a year of their complete failure.In summation, there was no functioning security system in place to monitor, and no monitoring occurring, during this period – if there had been, we would have simply gone about our lives and paid the bill without hesitation. There is no debt due. We will now pursue separate complaints against both Dynamark and Smart Shield Systems. The $916.65 claim by Dynamark is a bogus claim that will not be paid.
daniel milstein
18:23 18 May 25
I’m using Smart Shield for my house and business and just love it.In my business I’m also using the access control system they installed and it integrates with the whole system and the cameras, it’s just genius.At the house I’m using the full security and smart home and it the best. The customer service and tech support is top notchThank you guys.Daniel M
Kirk Ketcherside
18:31 26 Jan 25
We wanted to share our fantastic experience with Smart Shield Systems! From the outset, the quoting process was so smooth and efficient. They really listened to our needs and worked with us to find the best solution. Given our tight timeline, we were amazed when they installed our new monitoring system the very next day! Ron was absolutely exceptional—he took the time to understand our price target, timeline, and security objectives, and crafted a perfect design that was both cost-effective and aligned with our needs.Then, Matias came in for the installation and really went above and beyond. He was patient, thorough, and made sure we understood every aspect of the system's capabilities. His detailed explanation gave us so much confidence moving forward.We’ve worked with several security companies over the last three decades, but Smart Shield Systems truly stands out as the best. We are incredibly pleased with our new security system, and without hesitation, we highly recommend them to anyone looking for top-tier security solutions!
Lior Yarkoni
04:21 14 Mar 24
We had Smart Shield set up the alarm & cameras in our office and it just works great , very convenient and each employee has its code to arm and disarm this way we know when the first employee comes in and last one to go out. Another great part that they were more than half the price of ADT for install & monitoring.
Josh Gonzales
21:41 06 Mar 23
Ron and his team over at Smart Shield are incredible. Down to earth, more than fair on pricing and very precise when it comes to the installation. Great experience!
Peter Barnes
16:22 27 Oct 21
The technician was wonderful! He was so patient, explained things in layman’s terms, and never made us feel rushed or as if we were inconveniencing him, as we kept changing our minds on sensors. We appreciate his kindness all the work that he did and his professionalism and we love the system. Thank you.
Yang Tang
16:01 29 Aug 21
Our house was burglarized and our current monitoring company would not send any technician immediately. I shopped around for another company to upgrade our alarm system. Smart Shield Systems’ good reviews caught my eyes. I called on Saturday and Ron came to our house on Sunday. He looked around our house and gave very good explanations and a price quote on the spot. Once we decided to proceed, Ron fitted us in the schedule in the same week. The installation team led by Yud and Tony was very awesome. They worked at our house for the entire day to install the system and gave us detailed tutoring how to use the systems. They are professional, nice, and very patient answering all our questions. Their support team is great too. We had to add some equipment during installation and the accounting was prompt and precise in terms of the final invoice. Good experience overall!
Sean Ritchie
15:45 30 Jul 21
A high-quality, professional service provider.I would recommend them to anyone looking for home security.
Alan Levy
19:15 26 Jul 21
We have had Smart Shield systems security for our home over a month now. We absolutely love the system, everything works excellent. We are very happy, we feel we made the right decision to go with Smart Shield systems security company.
Nathan Turley
22:43 23 Mar 21
Current customer of Smart Shield. When you have an emergency and your system has failed, they will do what it takes to make sure they get you up and running again.
Jeff
02:04 06 Jul 20
Excellent Service & Fair Prices!Seamless installation process from first contact to post completion. Great communication and will work tirelessly until you are completely satisfied. After our last alarm company went out of business it was time to update our alarm system and add a security camera system. After reaching Smart Shield on Yelp, Ron got back to me right away and set up an appointment to meet within a day or two. Ron was friendly and took careful notes on what I wanted in my home security system. Ron was able to email me a quote that day. Ron and Keren thoughtfully answered all of my questions about contracts and warranties.Installation of our system was completed much quicker than expected in about a day. Tony and Yud installed the alarm system with many window and glass break sensors, smoke and carbon monoxide detectors, smart deadbolt locks, landscaping light automation etc. Yud, Caleb, and Steve installed 11 CCTV dome cameras one of which required a wireless bridge to run several hundred feet to a gate were installed seamlessly with no external conduit or ugly wires. I am very happy with my security system.
Tyler Richmond
13:27 01 Jul 20
I am the type of person that does a lot of research before pulling the trigger. This is how I found Smart Shield Systems. My home alarm system was just installed today and I am scheduled to have them hook up my business as well. I have nothing but good things to say and do not expect this to change in the future. Plain and simple, if you are in the market for a service Smart Shield Systems provides, then stop your search now and give them a call.
Elon Howard
01:53 21 Apr 20
I would highly recommend Smart Shield Systems for any type of home automation or surveillance system. They made the entire process both smooth and easy, which is the way it should be. The woman at the office Keren was the first point of contact, she scheduled an appointment for the consultation and quote. A man by the name of Ron came out to see us, a very nice person and extremely charismatic. He took his time explaining and designing a system that would suit our security needs. We then scheduled an appointment for the installation team who were nothing short of fantastic. They were very polite, accommodating and most importantly respectful of our home. I rarely write reviews, however, businesses like this restore your faith in the service industry. If all businesses operated at this degree of efficiency and professionalism, the world would be a better place. Thank you again for an exceptionally pleasant and trouble-free experience.
robert j meekins
05:12 05 Dec 19
After a break-in attempt on our home, we contacted Smart Shield. Ron came to our house the same day, and he made the process very simple and straightforward. We had a system installed within 3 days. The technician was a delightful man named Tony. So far everything is working well, and I am confident Smart Shield will not let us down if further needs arise. Thank you
iGenius Repair
20:42 26 Nov 19
I had smart shield install a full smart home security system (that I just LOVE) it helps me control my life. We also had them do mesh network and some CCTV cameras that are fantastic.I have to be honest here and say that I’m very impressed from the quality of workmanship and personal that showed up. They were super professional and polite, they treated our house as if it’s their own.The price was fantastic compared to the other 2 quotes we received.Overall 7 stars company!!!
Marveluz Verceles
21:03 16 Apr 19
THIS IS SUCKS I WILL NEVER GO TO THIS ALARM SYSTEM ANYMORE EVERYTIME THERE IS A PROBLEM I HAVE TO PAY 45$ TO FIX THE MONITOR WHAT THE ...... THOSE PEOPLE WHO HAS GOOD REVIEWS THEY JUST OFFER TO DO IT SO THEY GIVE VISA GIFT CARD NOT ME I HAVE TO SEE THE REAL SYSTEM FIRST TO RATE THEM I WILL RATE WHAT IS REAL NOT BECAUSE OF THE VISA GIFT CARD.
Arthur Kefover
05:06 19 Jan 19
Ron is great. Answered all my questions and was honest and upfront with everything. Yur and Mike came in to the store to do the install. They were fast, friendly and efficient. This company is great and I would highly recommend using them for your security needs. Loving the new cameras!
Charles Lu
02:48 07 Oct 18
We had a terrific experience with this company! I had just recently moved into my new spot and was confused about the security equipment that was already integrated throughout the house and how that would complement with Smart Shield System's technology. Ron helped get me up to speed and was even able to get a technician to come out within three days since I was leaving on a business trip but had a friend coming to visit while I was gone.The technology itself is so futuristic yet easy to use. I am in New York right now but can check in on my house in San Diego. We could even set a temporary password for guests who may be visiting for a few days or for the delivery guy for Amazon (I literally buy everything in my life online). Ron was great to work with as well. Very patient, friendly, and accessible without overselling. We needed some time to think about it and talk it through and he gave us that space.Overall, a really positive experience and highly recommend!
Sonia Smith
11:17 17 Jul 18
Just installed 4K cameras with smart shield systems. So so happy I did the recommended upgrade. The picture is phenomenal.
Mel
18:45 30 May 18
I was looking for home automation and did a Yelp and Google search and found Smart Shield Systems. I sent a request through the Yelp app and was replied to instantly. Ron came to my home to go over all the items they offered. I chose most of them. lol. He gave me a nice discount for all the items and charged me a reasonable amount for installation.Two guys (very professional) showed up a couple days later and installed all the smart devices:Indoor and outdoor camerasSmoke, motion and flood detectorsThermostatsLocksDoorbell cameraGarage controllerThey setup the apps and my user interface on the website that controls all the smart devices. I have only played with the system a short time, but everything they provided seems to be top of the line and works well together.I highly recommend using this company for anyone looking to move their home towards full automation.Thanks,Mel
Raj Banerjee
16:59 08 May 18
I will not hold in reservation on giving them 5 starts . Initially there was some communication issues but it was handled very professionally by Sharon and team. Yud was very respectful and professional , he always goes out of his way to get things done the proper way.I would recommend them to everyone as they will listen and take care of you , which they have proved time and again with me. Good luck !!!!
Tom Berger
22:28 19 Apr 18
Used them for my 2 properties and I’m very satisfied. Great customer service!
Liat Alon
15:46 13 Apr 18
Thank you for a great system and wonderful service. You've brought back the sense of security to all of us!!!
Lior Scott
18:47 12 Apr 18
Great company , great customer service and support, highly recommend to work with this guys
irit gordon
04:12 12 Apr 18
Was looking for a new system and found Smart Shield online. I spoke to them and they had Ron come out that sane day. He was very pleasant. From there on everything rolled easily. The tech, Yud, was very knowledgeable and helpful and the customer service was great. So far I am very pleased with having them as my alarm company.By the way, the add ons to the system are really cool. I have the doorbell and doorlock. Love it!
Kinneret Yehuda
21:01 11 Apr 18
simply the best system there is. very responsive, high quality customer service. And the price is fair too!! I highly recommend them!
Lenny Kirsch
17:43 11 Apr 18
Excellent service. Amazing in every way. 1000% recommended for all reasons. From the office to the tech.. don’t look anywhere else you’ve found the one
Amir Bahat
01:00 11 Apr 18
Every thing is done professionally, on time and fair prices.Great people to work with.
Avi Alon
03:32 10 Apr 18
Got my alarm system 2 years ago ,great installation and great service ,the best alarm company in San Diego we are a very very happy clients!!!
Saar Zaken
21:54 09 Apr 18
THIS IS A LIFE CHANGER SYSTEM!!!After searching around and getting 5 different quotes we have decided to go with smart Shield Systems. The give the best alarm system that also comes with a smart home for the same price the other company’s give you just the alarm. Big thanks for having this company around.Thanks smart shield team for a great experienceI would recommend them to everyone
Secret Jack
17:11 09 Apr 18
This is the best security system I’ve ever had!Thank you smart Shield Systems for this huge change.The installation was fantastic and the customer service is even better.
Mr. Pressley
22:02 31 Jan 18
The best security company in san DiegoEasy,quick,professional& HONESTThere system great and friendly
Sharon Hefetz
22:01 30 Jan 18
Local business with great service. From the respectful and knowledgeable specialist that comes to your house, professional and patient techs, friendly and personal customer service and the user-friendly system. You get it all! You won't be sorry for choosing them!!!
Matthew P
17:55 12 Oct 17
I highly recommend Smart Shield Systems for projects small/medium/large. Customer Service was superb from the beginning and continues to excel post installation. Great Product and Great Support
regevenator r
19:43 16 Sep 17
Great service! From the initial home consultation through installation. Responsive, thorough, and meticulous. Price is extremely competitive, and matched by great customer service. I will certainly refer my friends and family.
Shachar Lovett
22:14 14 Sep 17
Excellent service. Very responsive when I had questions or concerns. Very reasonable prices.
Tracy Nakach
18:45 14 Sep 17
We love our smart shield system!! Being a mom of two little kids and my husband home late most nights, I love that if I hear a noise I can look at my phone and make sure all is safe. Love that I can unlock my front door from anywhere!! And the staff and support at Smart Shield has been excellent!!
Mike Karlbom
16:52 14 Sep 17
What a difference this system has made in my every day living. The ability to manage not only the security of my home, but also being able to manage the automated features has been amazing.I can set my alarm, lock/unlock the front door, see who's at my door via the doorbell camera, have a conversation with whoever is at my door, monitor multiple security cameras, turn on/off lights, adjust the thermostat, and so much more from one simple, user friendly app.I'd HIGHLY suggest using Smart Shield Systems for all of your home security and home automation needs, as they offer superior customer service, outstanding products, and competitive pricing. Thanks Smart Shield Systems!
Ronit Snyder
16:22 14 Sep 17
Great system. Works very well.Very good customer service. They worked with us to make sure we understand all the features of the system.I love the doorbell feature!!Highly recommended!
Teia Guber
17:55 13 Sep 17
I secured my store with smart shield. They did a very good job. They stand behind what they say and promise!I highly recommend them to everyone looking for security & automation.
Ido Damari
17:40 13 Sep 17
I switched my service from ADT to smart shield 2 months ago, this is a life changer. I never knew my security system can control all my house like this. Thanks for a great experience from the sale process to the installation. Everyone was very welcoming and nice and professional.
Yuval Domb
05:13 13 Sep 17
Customer service is the BEST! I love the app. It is easy to navigate and user friendly. I would highly recommend Smart Shield Systems to anyone looking for a security system to keep their family safe.
John Polifka
04:25 13 Sep 17
Great service for a competitive price. They explained how the system worked and are available to support at any time.
Yelp Rating
4.8
Based on 248 reviews
Smart Shield Systems
4.8
Nathan B.
15:18 03 Jun 25
Based on my experience and in my opinion, The only dependable thing about Smart Shield Systems & Dynamark Security Centers is their billing.Our cost from...
Michael S.
11:25 17 May 25
Great company and great service. We wanted to go with a smaller, local company as opposed to a big box. Their install was super easy and the cost of...
Lowell H.
11:28 14 Apr 25
I'm impressed with this company and with Ron, the owner of the company, who came out to my home today. He was right on time and we walked through the system...
Michelle M.
14:07 02 Apr 25
We were formerly with ADT and couldn't be happier about making the switch to Smart Shield. We had Smart Shield install all new equipment and this system...
Kurt S.
23:14 11 Mar 25
Custom Antenna has 3 generations of qualified antenna installation, family owned and operated since 1946. They know what areas will get good reception and...
Kirk K.
10:26 26 Jan 25
We wanted to share our fantastic experience with Smart Shield Systems! From the outset, the quoting process was so smooth and efficient. They really...
Boops D.
16:07 17 Jan 25
Smart Shield installed a full alarm system, smart home system with locks , lights , thermostats, garage doors controls and more stuff , it's amazing that...
Saar N.
20:28 18 Dec 24
I use Smart Shield to monitor my alarm and also monitor my cameras, this is such a game changer for me as I used to be waking up at night to check on every...
Kella T.
10:23 07 Jun 24
I've been looking around with many security companies who can do video monitoring for me , I'm so happy I found Smart Shield with this unique service they...
marissa a.
19:48 14 Apr 24
I am not happy with the product or service. I previously has a wired ADT system that was not visible, now with this system, I have visible sensors that fall...
Lior Y.
18:06 13 Mar 24
We had Smart Shield set up the alarm & cameras in our office and it just works great , very convenient and each employee has its code to arm and disarm this...
Itai B.
10:05 26 Jul 23
I've been needing to have security cameras installed so when it came time, I turned to Yelp.Smart Shield Systems was clearly the most well reviewed and...
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