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Please take a few minutes to fill out this survey concerning your experience with Smart Shield Systems. Your responses will help us improve the quality of our services.
Customer Surveyfotex2021-08-27T16:22:19+00:00
Customer Survey
We appreciate your praise and value your opinion.
Security, alarm systems and automation company. We help you remotely control your thermostat, locks, lights, video surveillance and security system!
Yelp Rating
5.0 
Reggie N.
2021-08-24 10:06:55
I called SSS on a Monday and by Friday, Ron (one of the owners) was at my house giving me a quote on what I need to secure my house. Ron was as friendly as...
Yang T.
2021-08-29 08:56:55
Our house was burglarized and our current monitoring company would not send any technician immediately. I shopped around for another company to upgrade our...
May G.
2021-07-25 18:11:23
I was out In San Diego for helping my friends with the turf and they had a ADT system before which I didn't like at all.So I decided to meet with this...
Joel C.
2021-10-05 18:47:16
I would give them 7 stars i it was possible. Great alarm system with all bells & whistles, also installed smart lock, thermostats and light dimmers....
Elon H.
2021-10-12 12:12:13
We have had a Smart Shield system for a year now. It is a very impressive system. The equipment is great, especially the thermostat and smart lock...
Water M.
2021-11-04 13:45:03
Ron was so helpful helping me figure out what makes sense in my house. The installation process was very easy and informative. Great experience!
Lauren B.
2021-11-18 11:49:34
Absolutely thrilled with our new alarm system!! Best technology and service! Ron, Keren, Tony thank you all for going above and beyond for our family. We...
Faye F.
2021-12-18 11:58:54
Smart shields owner Ron came to our home to give us a quote for alarm installed and cameras. I was ADT customer for many years because their prices..I...
Maria G.
2022-02-04 15:11:37
We just purchased our security system from Smart Shield and we are very pleased. Ron was very thorough with his proposal and the gentlemen that installed...
Marjan P.
2022-02-19 05:57:55
We called Smart Shield Systems after we had a break in. They were very professional and gave us great ideas on how to protect our home. Ron didn't push us...
Anthony O.
2022-05-19 12:23:12
I researched and spoke to a couple of system security providers in the area. Smart Shield was more responsive, more professional and competitive on pricing...
Jeff V.
2022-07-16 16:57:19
We are so happy with our new security system and exterior CCTV PoE security cameras. Ron has been amazing and was kind enough to help us plan our wiring and...
Nora R.
2022-07-18 12:02:49
I'm so absolutely thrilled with my new updated security cameras. Caleb and Cole did an amazing job, extremely knowledgeable and great customer service. I...
Stephanie N.
2022-08-05 19:35:38
We've been needing to have security cameras installed so when it came time, I turned to Yelp. Well, Smart Shield Systems was clearly the most well reviewed...
Andrew S.
2022-12-01 14:02:37
I had smart Shield install a security system in my house with 6 hard wired cameras. The alarm system works flawlessly, very easy and user friendly app and...
Lucas M.
2022-12-07 12:08:32
I've been using Smart Shield for 2 years now, I recently added 3 cameras a doorbell camera and several smart home features. It amazes me what this system...
Michael B.
2022-12-08 16:34:53
Alarm Relay was referred to me by my neighbor and they had used them at a previous home and raved about them. Now that I am a customer of Alarm Relay, I...
Stav S.
2022-12-22 10:19:04
I wanted to use this platform to share my experience with Smart Shield for the last two years and just say THANK FOR EVERYTHING. It starts with a great...
Joshua G.
2023-03-06 13:44:09
Ron and his team over at Smart Shield are incredible. Down to earth, more than fair on pricing and very precise when it comes to the installation. Great...
Ari W.
2023-04-19 22:23:47
My wife and i did some research before having our security system installed..smart shield are by far the most reliable and professional company on the...
Ken T.
2023-04-26 16:09:33
Five+ stars. We wanted to add a new security system to our home so we did some homework and had a number of providers visit (we avoided the famous...
Google Rating
5.0 
Yang Tang
16:01 29 Aug 21
Our house was burglarized and our current monitoring company would not send any technician immediately. I shopped around for another company to upgrade our alarm system. Smart Shield Systems’ good reviews caught my eyes. I called on Saturday and Ron came to our house on Sunday. He looked around our house and gave very good explanations and a price quote on the spot. Once we decided to proceed, Ron fitted us in the schedule in the same week. The installation team led by Yud and Tony was very awesome. They worked at our house for the entire day to install the system and gave us detailed tutoring how to use the systems. They are professional, nice, and very patient answering all our questions. Their support team is great too. We had to add some equipment during installation and the accounting was prompt and precise in terms of the final invoice. Good experience overall!
Alan Levy
19:15 26 Jul 21
We have had Smart Shield systems security for our home over a month now. We absolutely love the system, everything works excellent. We are very happy, we feel we made the right decision to go with Smart Shield systems security company.
Sean Ritchie
15:45 30 Jul 21
A high-quality, professional service provider.I would recommend them to anyone looking for home security.
Nathan Turley
22:43 23 Mar 21
Current customer of Smart Shield. When you have an emergency and your system has failed, they will do what it takes to make sure they get you up and running again.
Cynthia Baker
18:21 18 Oct 21
Great customer service, a great system, camera clarity is amazing. The best system on the market. I’ve had ADT and it doesn’t even compare. The service tech was pleasant, efficient and polite. He came on time and cleaned up behind himself.
Teresa Boyd
06:14 21 Oct 21
Upon closing on our second home, our priority was to ensure its security. Smart Shield Systems had a rep come and explain their services. We understood what they offered and began shopping. Once we had everything we wanted, the customer service rep handled our order and gave us our installation day. Everything was on time and accurate. We didn’t have our internet set up initially and the installer had a great attitude about it and helped us reschedule. Once we completed everything, he explained the apps and how everything went. I would 10/10 recommend this service to everyone.
Sara Rogers
09:08 22 Oct 21
Their technician has done a fantastic job. Very polite, and professional. We love our new system. Thank you for all you have done and for explaining this system to us in a way we understood. We are thinking about adding two more cameras and a couple of sensors. Thanks again, guys.
Peter Barnes
16:22 27 Oct 21
The technician was wonderful! He was so patient, explained things in layman’s terms, and never made us feel rushed or as if we were inconveniencing him, as we kept changing our minds on sensors. We appreciate his kindness all the work that he did and his professionalism and we love the system. Thank you.
Martin Foster
17:07 02 Nov 21
All of the experience thus far has been stellar. From very organized and courteous customer service to support and technician help, the process was seamless. The technician was very informative as well and explained all the different custom parts my system had.
Linda Turner
07:19 03 Nov 21
After contacting Smart Shield Systems they were out the next day and installed my security system. Everyone I spoke with was very responsive and helpful. The tech who came to the house was friendly and efficient and patient as he taught me the system.
Robert Watson
18:48 03 Nov 21
The worker that came to install the system was accurate, professional, and most of all detail-oriented. He not only was knowledgeable about the system, but he also took time to clean his area. He was not intrusive and was very prompt. His thorough explanation was appreciated. Please ensure that you pass on my gratitude.
Jean Allen
23:03 05 Nov 21
The cameras are extremely clear in quality. The sound quality on the cameras and panel is fantastic. The door sensors are nice! The technician was professional and helped us customize the best package for our family's needs. I would recommend this to friends and family.
Gregory Patterson
08:41 08 Nov 21
Our installer did phenomenal work. He took the time to explain things, give recommendations, and was efficient. We are very pleased with the customer service and equipment. They've answered all questions thoroughly and provided insight on what’s most appropriate for our needs and home size.
Billy Ross
11:19 11 Nov 21
Our installer did phenomenal work. He took the time to explain things, give recommendations, and was efficient. We are very pleased with the customer service and equipment. They've answered all questions thoroughly and provided insight on what’s most appropriate for our needs and home size.
Pat Peterson
19:44 14 Nov 21
I did not want to crawl around in my attic, running wires for my 4 camera security system, especially in 110 degree heat. These guys came in and did a marvelous job mounting all the cameras and running the lines. All the lines were inside the attic and walls. Cameras were aimed and re-aimed where I thought necessary. Highly recommended by me.
Frank Tyler
16:36 17 Nov 21
A few days ago we have upgraded 9 cctv cameras in our community center with Smart Shield System's team. The work was very neat and tidy, once everything was installed they took us through the system set up to make sure we knew how to work the system before leaving. The team were very professional, polite and helpful. The picture quality of the camera's is 1st class. Very satisfied with the end result.
Blake Hoffman
19:05 20 Nov 21
I am so very pleased and delighted with my new CCTV system. From the original visit to quote and spec to the installation this team of experts were superb. Professional, courteous and such a clean and tidy installation. I can’t recommend Smart Shield Systems highly enough.
Brian Lewis
20:42 24 Nov 21
The installation was painless and the gentleman could not have been more helpful and efficient. He set it up faster than expected and explained how to use everything really clearly. Paying was simple and again really friendly service. I would 100% recommend this company to anyone.
Dan Hart
17:08 02 Dec 21
I would like to commend two of your employees for their quick response and follow-through last Saturday night. On this night my condominium was forcibly entered and robbed, but due to the quick response of the alarm system, together with a quick response from the police … the thief was apprehended before he could even leave the building. It gives me a high measure of comfort knowing that my property is in good hands, whether I am away for a couple of hours or, as was the case this weekend, away for several days. Thanks again for all you do!
Mindy Reese
22:56 11 Dec 21
Your installers were tremendous! They were punctual and pleasant to work with. They were neat and respectful of your employees and mindful of the level of noise they would be making near offices and most importantly our dispatch center. You are indeed lucky to have them on your staff. This equipment should help keep our home safe and secure for many years to come!
Barbara Lopez
10:01 22 Dec 21
I am so very pleased and delighted with my new CCTV system. From the original visit to quote and spec to the installation this team of experts were superb. Professional, courteous and such a clean and tidy installation. I can’t recommend Smart Shield Systems highly enough.
Larry Howard
18:07 22 Dec 21
Fantastic service from start to finish, highly recommended. With crime on the rise these days we all need CCTV! These guys are the best choice for anyone! They really know how to do their job.
Bennie Thigpen
21:27 27 Dec 21
The installation was painless and the gentleman could not have been more helpful and efficient. He set it up faster than expected and explained how to use everything really clearly. Paying was simple and again really friendly service. I would 100% recommend this company to anyone.
Howard Wright
13:05 10 Jan 22
"I would like to commend two of your employees for their quick response and follow-through last Saturday night. On this night my condominium was forcibly entered and robbed, but due to the quick response of the alarm system, together with a quick response from the police … the thief was apprehended before he could even leave the building. It gives me a high measure of comfort knowing that my property is in good hands, whether I am away for a couple of hours or, as was the case this weekend, away for several days. Thanks again for all you do!"
Johnny Perry
21:23 04 Dec 21
We worked with Smart shield systems for several years. I've always been impressed with their team and support after setup. Very responsive to issues and flexible with environment. Highly recommended.
John Evans
01:07 31 Dec 21
ve worked with Smart shield systems for several years. I've always been impressed with their team and support after setup. Very responsive to issues and flexible with environment. Highly recommended.
Matthew White
02:18 26 Jan 22
I am called within 10 seconds of every false alarm I’ve tripped (sorry guys and thanks for your patience and humor!). Buying my first home as a single female I was, well, more than concerned about home security. I researched different options and the reviews kept leading me to Smart Shield Systems. You guys are the best.
Christopher Richardson
14:56 29 Jan 22
I highly recommend Smart Shield Systems! The worker came out as soon as we called him and got us a quick installation appointment set up. No other company could even meet with us until the following week. Installation went great and the system is easy to use and understand. Now we have peace of mind!
Louise Taylor
15:04 29 Jan 22
I highly recommend Smart Shield Systems. We were switching from the different service providers and called multiple companies. Their workers were the only ones that provided exceptional service and the best price. They worked with us to make sure we were receiving the best deal and were friendly and informative every step of the way.
Dorothy Williams
07:13 31 Jan 22
I am very pleased with the service I received from Smart Shield Systems. A very pleasant and professional team from sales, installation to customer service. They took the time to explain the system and its features to me. I highly recommend them!
Kenneth Robinson
16:05 05 Feb 22
The service from start to finish was on the ball. My quote was received very quickly, the installation was carried out within 7 days of me accepting the quote. The engineer arrived on time and fitted the alarm system promptly. Communication with everyone has been very quick. This is a pet hate of mine when it takes days/weeks for responses. Would highly recommend and have further work done with these guys.
Kieron Jackson
17:12 12 Feb 22
The engineer installed our surveillance today. First-class from initial meet to install. Delighted with the finished product and the effort and knowledge shared with us. Plus he seems like a great guy. Would highly recommend it.
Jack Jackson
05:07 27 Feb 22
Their engineer has done work for me in my house by installing an alarm system and due to how good he was I then had him install a secure door system in my salon! I can’t believe how neat and tidy the job he has done is! You can’t even tell there’s been any work done! Would 100% recommend, such a perfectionist and a really nice guy!
Jimmy Cooper
17:17 01 Mar 22
The worker did a great job installing our CCTV & fixing our old alarm system. He took his time to make sure everything was working correctly and the cameras were positioned exactly where we wanted. Professional service and I would highly recommend it.
Ramona Cunningham
18:51 19 Mar 22
Just had a new home alarm system fitted by Smart Shield Systems. It was installed on time and without fuss and is working well. Just what I needed, feeling safe because I can monitor my alarm remotely from my mobile phone when away from the house.
Earl Garcia
20:14 25 Apr 22
The engineer offered to paint the wall around the new panel as it was smaller than the old one. Explained the new system in great detail and assured us to call any time for advice if required. Very professional service and a pleasure to deal with.
Gregory Smith
09:44 27 Apr 22
Just had a new wireless alarm fitted by their staffman. A very pleasant and helpful young man, excellent job. The new system comes with key fobs which are a godsend. Highly recommend this company if you are looking to upgrade your security systems.
Debra Diaz
17:12 01 Mar 22
Thanks to everyone who recommended Smart Shield Systems. Extremely quick response carried out work professionally and efficiently, very reasonable price, would highly recommend. Thanks
Rose Lewis
05:03 27 Feb 22
They installed our alarm last week. Very tidy and efficient. Would recommend it. They explained everything well and nothing was a problem. Thanks again.
Brad Gregory
12:46 18 Nov 21
The tehnician updated our current cctv system professionally and expertly, when the original installation company said it couldn't be done and with a very friendly manner. He talked us through the update with instructions we could understand. Can't rate him highly enough. Very fair pricing considering he could have told us the whole system needed replacing. Very trustworthy.
iGenius Repair
20:42 26 Nov 19
I had smart shield install a full smart home security system (that I just LOVE) it helps me control my life. We also had them do mesh network and some CCTV cameras that are fantastic.I have to be honest here and say that I’m very impressed from the quality of workmanship and personal that showed up. They were super professional and polite, they treated our house as if it’s their own.The price was fantastic compared to the other 2 quotes we received.Overall 7 stars company!!!
Elon Howard
01:53 21 Apr 20
I would highly recommend Smart Shield Systems for any type of home automation or surveillance system. They made the entire process both smooth and easy, which is the way it should be. The woman at the office Keren was the first point of contact, she scheduled an appointment for the consultation and quote. A man by the name of Ron came out to see us, a very nice person and extremely charismatic. He took his time explaining and designing a system that would suit our security needs. We then scheduled an appointment for the installation team who were nothing short of fantastic. They were very polite, accommodating and most importantly respectful of our home. I rarely write reviews, however, businesses like this restore your faith in the service industry. If all businesses operated at this degree of efficiency and professionalism, the world would be a better place. Thank you again for an exceptionally pleasant and trouble-free experience.
GS2332
02:04 06 Jul 20
Excellent Service & Fair Prices!Seamless installation process from first contact to post completion. Great communication and will work tirelessly until you are completely satisfied. After our last alarm company went out of business it was time to update our alarm system and add a security camera system. After reaching Smart Shield on Yelp, Ron got back to me right away and set up an appointment to meet within a day or two. Ron was friendly and took careful notes on what I wanted in my home security system. Ron was able to email me a quote that day. Ron and Keren thoughtfully answered all of my questions about contracts and warranties.Installation of our system was completed much quicker than expected in about a day. Tony and Yud installed the alarm system with many window and glass break sensors, smoke and carbon monoxide detectors, smart deadbolt locks, landscaping light automation etc. Yud, Caleb, and Steve installed 11 CCTV dome cameras one of which required a wireless bridge to run several hundred feet to a gate were installed seamlessly with no external conduit or ugly wires. I am very happy with my security system.
Noya Tal
22:34 26 Jan 17
I got a new alarm system from a Smart Shield sales expert on Dec 6th. First, I must say the guy was super professional. He was really listening to my needs and he customized the system to accommodate them. Second, I received a welcome call two or three days after from the main office. They wanted to know if I am satisfied and if I had any further questions. I feel like they are very organized and therefore, I feel very secure! So far, I love my system and it is very easy to use. I highly recommend this company.
Charles Lu
02:48 07 Oct 18
We had a terrific experience with this company! I had just recently moved into my new spot and was confused about the security equipment that was already integrated throughout the house and how that would complement with Smart Shield System's technology. Ron helped get me up to speed and was even able to get a technician to come out within three days since I was leaving on a business trip but had a friend coming to visit while I was gone.The technology itself is so futuristic yet easy to use. I am in New York right now but can check in on my house in San Diego. We could even set a temporary password for guests who may be visiting for a few days or for the delivery guy for Amazon (I literally buy everything in my life online). Ron was great to work with as well. Very patient, friendly, and accessible without overselling. We needed some time to think about it and talk it through and he gave us that space.Overall, a really positive experience and highly recommend!
Business Info
8765 Aero Drive Suite #314 San Diego, CA 92123
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